mend-legal

Privacy Policy — Mend

Last updated: July 16, 2026 App: Mend (iOS and Android) Developer: Antonio González Country of operation: Mexico Contact: support@mymend.app

1. Information we collect

Information you provide to us:

Account: email address and password (stored encrypted)
App content: messages you write in Coach and Lighthouse, responses in Your Ritual
Preferences: custom settings within the app

Information we collect automatically:

Usage data: screens visited, features used, frequency of use
Progress: number of completed sessions (senbazuru), usage streak
Technical data: device type, operating system version, app version
Anonymous session identifiers

Information we do NOT collect:

We do not access your contacts, camera, microphone, or location
We do not sell your data to third parties or for advertising purposes
We do not share personally identifiable information with advertisers

2. How we use your information

We use your data exclusively to:

Provide and improve Mend’s coaching service
Personalize your experience within the app
Maintain your conversation history and progress
Send you service-related communications (no spam)
Detect and prevent fraudulent use or malicious activity
Comply with applicable legal obligations

3. Use of artificial intelligence

Mend uses a third-party artificial intelligence service to process your conversations in the Coach and Lighthouse modules. It is important that you know the following:

Provider: Anthropic (Claude), based in the United States
What is sent: the text of your messages during a coaching or emergency conversation
What is NOT sent: your name, email address, account data, or data from other modules such as Your Ritual
Storage: Anthropic retains processed messages in its internal systems for a maximum of 30 days for safety and compliance purposes, after which they are automatically deleted. Where a violation of its Usage Policy is detected, Anthropic may retain data for longer periods for safety review. See details at anthropic.com/privacy
Training: neither Mend nor Anthropic uses your conversations to train artificial intelligence models
Consent: before you use Coach or Lighthouse for the first time, the app asks for your explicit consent to the processing of your messages by artificial intelligence

If we change AI providers in the future, we will update this policy and notify you as described in section 12.

4. Important notice about the service

Mend is an emotional support and communication tool. It is not a substitute for professional psychological, psychiatric, or medical care.

Mend does not diagnose mental health conditions
Mend does not prescribe treatments or medication
Responses generated by artificial intelligence do not constitute medical or therapeutic advice

If you are in a crisis or emergency situation, contact your country’s emergency services or a crisis line:

Mexico: Línea de la Vida 800 911 2000
USA: 988 Suicide & Crisis Lifeline (call or text 988)

We work with the following service providers to operate Mend:

Provider	Purpose	Privacy policy
Supabase	Database and secure authentication	supabase.com/privacy
Anthropic	AI message processing	anthropic.com/privacy
RevenueCat	Subscription and payment management	revenuecat.com/privacy
Apple	App Store distribution and payments	apple.com/legal/privacy
Google	Play Store distribution and payments	policies.google.com/privacy

These providers only access the data necessary to deliver their specific service. We do not sell, rent, or share your personal data with third parties for commercial purposes.

6. Data retention

Account data: for as long as your account is active
Conversations and content: stored while you use the app; deleted when you delete your account
Technical logs: 90 days maximum
When you delete your account: your personal data is permanently deleted within 30 days

For specific details on how to delete your account and what data is deleted, see section 14.

7. Your rights

You have the right to:

Access: request a copy of the data we hold about you
Correction: request that we correct inaccurate data
Deletion: request that we delete your account and data (also available directly in the app under Settings — see section 14)
Portability: request an export of your data
Objection: object to the processing of your data in certain cases

To exercise any of these rights, write to us at: support@mymend.app We will respond within a maximum of 30 days.

8. Security of your data

We implement industry-standard security measures:

Data in transit: TLS/HTTPS encryption
Data at rest: AES-256 encryption (managed by Supabase)
Passwords: never stored in plain text (bcrypt)
Production access: restricted to the developer

While we take all reasonable measures, no system is completely infallible. If you detect a vulnerability, notify us at: support@mymend.app

9. Underage users

Mend is rated exclusively for users 18 years and older (App Store / Play Store).

We do not offer the service to people under 18. Mend includes emotional support features for relationship conflicts and moments of emotional crisis — content designed for adults in relationships.

We do not knowingly collect personal information from anyone under 18. If we identify that a user is underage, we will delete their account and associated data immediately.

If you are a parent or guardian and believe that a minor has created a Mend account, contact us at support@mymend.app to request its deletion.

10. International data transfers

Your data may be processed on servers located outside Mexico (mainly in the United States, where our providers operate). These providers comply with international data protection standards.

11. Compliance with Mexico’s Federal Law on the Protection of Personal Data (LFPDPPP)

This policy complies with the principles of the LFPDPPP:

Lawfulness: we collect data with your consent when you accept these terms
Consent: you can revoke your consent by deleting your account
Information: we clearly inform you about how your data is used
Quality: we keep your data accurate and up to date
Purpose: we use your data only for the stated purposes
Fairness: we do not use your data in deceptive or abusive ways
Proportionality: we collect only the data that is necessary
Accountability: we are responsible for the proper handling of your data

To exercise your ARCO rights (Access, Rectification, Cancellation, Objection): write to us at support@mymend.app

12. Changes to this policy

If we make material changes to this policy, we will notify you by:

In-app notification
Email (if you provided one)

Changes take effect 30 days after notification. Continued use of the app after that period constitutes acceptance.

13. Contact

Antonio González Developer of Mend support@mymend.app Mexico

14. How to delete your account

Mend lets you delete your account and all associated personal data at any time.

How to delete your account from the app

Open the Mend app on your device
Go to Settings (gear icon)
Scroll to the Account section
Tap Delete account
Confirm the deletion

Deletion is immediate from the app and is processed automatically.

How to delete your account by email

If you can’t access the app, send an email to support@mymend.app from the email address registered with Mend, requesting the deletion of your account. We will process the request within a maximum of 30 days.

What data is deleted

When you delete your account, we permanently erase:

Your email address and password
All your conversations with Coach and Lighthouse
Your progress in Mend (senbazuru, streaks, usage dates)
Your responses in Your Ritual and check-ins
Your subscription information (premium status)
Your custom preferences and settings

What data is kept and for how long

Anonymized technical logs: up to 90 days, with no personally identifiable information
Financial transaction records: kept by Apple, Google, and RevenueCat under their own policies and applicable tax obligations (Mend does not control this retention)
Data required by law: we may retain certain information if a competent authority requires it under a legal obligation

Personally identifiable data is deleted from Mend’s systems within a maximum of 30 days of the request.